Whether you’ve simply forgotten your password and need to reset it, or want to make a change for security reasons, it’s easy to change your eBay password.
We recommend regularly updating your password to help keep your account secure. We’ll email you if a new device or browser is used to sign in to your account that hasn’t been used to access your account before. If you don’t recognise the login details, you should change your password and contact us to let us know.
Resetting password if you’ve forgotten it
If you’ve forgotten your password select the Reset your password button below:
Reset password — opens in new window or tab
For security, we’ll ask you to verify yourself by email or text. If you choose email verification and don’t receive a message within 5 minutes, check your spam or junk folders.
Changing password for security reasons
If you know your current password and want to change it, select the Change your password button below:
Change password — opens in new window or tab
You can also change your password in the Account section of My eBay. Here’s how:
- Go to Sign in and security — opens in new window or tab.
- Select Edit next to Password.
- Enter your current password and your new password.
- Select Submit.
For more ways to protect your account, see our tips for keeping your eBay account secure — opens in new window or tab.
Tip
Remember to sign in with your new password if you use the eBay app as well.
Troubleshooting if you have problems changing password
If you’ve tried the steps above and you’re experiencing problems changing or resetting your password, try the following troubleshooting tips:
- Make sure Caps Lock is off when you’re typing your new password
- Clear your cache and cookies
- Check that your browser isn’t automatically populating the password field with an old password. If this is happening, manually type in your new password, or turn off auto-fill in your browser settings
If you’ve tried to change your password more than 5 times in the last 24 hours, you’ll need to wait 24 hours before trying again.
eBay is asking users to change their passwords following a security hack that compromised a database with user passwords. So just how and where do you change your password?
eBay’s home page now sports a Password Update notice with a «Learn more» link to another page that explains what happened. But neither page links directly to the option to actually change your password, leaving users in a lurch if they don’t know what to do or where to go.
For all you eBay users, here’s how you can change your password:
- Sign into your eBay account at eBay’s home page.
- After you have logged in, hover over the down arrow at the top of the page next to your name. A dropdown menu displays a few options, including one for Account settings. Click the Account settings option.
- Your account page appears. On the left side, under my eBay Views, click the link for Personal Information.
- At the Personal Information page, a section called Account Information appears at the top with a setting for Password. Click the Edit link to the far right of the word Password.
- eBay prompts you to enter your email address or user ID. Type either one and then click Continue.
- eBay asks how you want to reset your password, either through email or a text message. Click the option you wish to use.
- Assuming you selected the email option, eBay sends you a Reset Your Password message. Click the link in the email. That link brings you to a page where you can enter your new eBay password. If you picked the text option instead, eBay displays a form to enter a PIN and texts you that PIN. Type the PIN in the appropriate field on that form, and the page to enter your new password appears.
- As always, try to devise a password that’s as strong as possible yet one you’ll remember. I know, I know, that’s not easy. As one idea, a good password manager can make the process of creating, storing, and using your passwords a lot more palatable.
- Enter your new eBay password once and then again to confirm it. eBay then prompts you to log in again with your new password.
You can shed a few steps off the process by not initially signing into eBay. Simply click the Sign in link at eBay’s home page. Then click the «forgot your password» link. eBay deposits you at the Reset your password page where you can pick up the process at Step 5 above.
In light of the security breach, eBay needs to make the process to change your password much easier and much more accessible. But for now, these steps should help you change your password without too much agita.
eBay is asking users to change their passwords following a security hack that compromised a database with user passwords. So just how and where do you change your password?
eBay’s home page now sports a Password Update notice with a «Learn more» link to another page that explains what happened. But neither page links directly to the option to actually change your password, leaving users in a lurch if they don’t know what to do or where to go.
For all you eBay users, here’s how you can change your password:
- Sign into your eBay account at eBay’s home page.
- After you have logged in, hover over the down arrow at the top of the page next to your name. A dropdown menu displays a few options, including one for Account settings. Click the Account settings option.
- Your account page appears. On the left side, under my eBay Views, click the link for Personal Information.
- At the Personal Information page, a section called Account Information appears at the top with a setting for Password. Click the Edit link to the far right of the word Password.
- eBay prompts you to enter your email address or user ID. Type either one and then click Continue.
- eBay asks how you want to reset your password, either through email or a text message. Click the option you wish to use.
- Assuming you selected the email option, eBay sends you a Reset Your Password message. Click the link in the email. That link brings you to a page where you can enter your new eBay password. If you picked the text option instead, eBay displays a form to enter a PIN and texts you that PIN. Type the PIN in the appropriate field on that form, and the page to enter your new password appears.
- As always, try to devise a password that’s as strong as possible yet one you’ll remember. I know, I know, that’s not easy. As one idea, a good password manager can make the process of creating, storing, and using your passwords a lot more palatable.
- Enter your new eBay password once and then again to confirm it. eBay then prompts you to log in again with your new password.
You can shed a few steps off the process by not initially signing into eBay. Simply click the Sign in link at eBay’s home page. Then click the «forgot your password» link. eBay deposits you at the Reset your password page where you can pick up the process at Step 5 above.
In light of the security breach, eBay needs to make the process to change your password much easier and much more accessible. But for now, these steps should help you change your password without too much agita.